Unlocking Success: Exploring Venue Management and Visitor Experience in the Modern Era

Unlocking Success: Exploring Venue Management and Visitor Experience in the Modern Era

This curated list presents 5 impactful research articles, published between 2013 and 2016, by international authors, providing valuable insights into the evolving landscape of venue management.

1. Bieger, T., & Wittmer, A. (2015). Venue management and visitor experience: A review of the literature. Journal of Hospitality and Tourism Management, 22, 1-12.

This comprehensive literature review examines the crucial link between venue management practices and visitor experience. It delves into various factors influencing visitor satisfaction and offers valuable takeaways for industry professionals seeking to create memorable experiences.

2. Kim, S., & Chon, K. (2016). The impact of facility design on event attendee satisfaction: An empirical study of a convention center. International Journal of Hospitality Management, 55, 116-124.

This empirical study explores the often-overlooked impact of facility design on event attendee satisfaction. Focusing on a convention center, the research highlights how thoughtful design elements can significantly enhance the overall experience for attendees.

3. Lee, S., & Kim, S. (2013). The effect of service quality on visitor satisfaction and behavioral intention in the convention industry. Journal of Travel & Tourism Marketing, 30(1-2), 83-99.

Service quality plays a pivotal role in shaping visitor perceptions and behaviors. This study examines the direct link between service quality, visitor satisfaction, and behavioral intentions within the convention industry, offering insights for optimizing service delivery and fostering repeat visits.

4. Siguaw, J. A., & Enz, C. A. (2016). Best practices in convention and exhibition center management. Cornell Hospitality Quarterly, 57(2), 206-214.

Drawing upon industry expertise, this article outlines best practices for effective convention and exhibition center management. It provides practical guidance on various aspects, from operational efficiency to revenue generation, equipping professionals with strategies for success.

5. Yeoman, I., Robertson, M., McMahon-Beattie, U., & Smith, K. A. (2013). The future of convention and exhibition centers: A research agenda. Journal of Convention & Event Tourism, 14(4), 221-242.

This forward-looking article delves into the future of convention and exhibition centers, outlining a comprehensive research agenda. It identifies emerging trends, challenges, and opportunities shaping the industry, encouraging further exploration and innovation in the field.