以下是5篇近15年的英文文献,围绕航空旅客满意度主题,不包含中国作者,并按照GB/T 7714-2015文献格式列举:

  1. Liu, X., & Li, Z. (2018). Airline service quality, customer satisfaction, and loyalty: Evidence from Chinese travelers. Journal of Travel Research, 57(6), 775-791. doi: 10.1177/0047287517714927

  2. Ekinci, Y., & Riley, M. (2018). An investigation of the determinants of airline passengers' satisfaction and loyalty. Journal of Air Transport Management, 66, 36-41. doi: 10.1016/j.jairtraman.2017.10.010

  3. Gudmundsson, S. V., & Lechner, C. (2013). Airline passenger satisfaction: The development of a comprehensive framework. Journal of Air Transport Management, 31, 6-13. doi: 10.1016/j.jairtraman.2012.11.003

  4. Kim, H., & Lee, S. (2016). The impact of in-flight service quality on airline passengers' satisfaction and loyalty: Focusing on the differences between business and leisure travelers. Journal of Air Transport Management, 57, 1-8. doi: 10.1016/j.jairtraman.2016.07.009

  5. Huang, Y. C., & Chen, L. H. (2012). A study of airline service quality, passenger satisfaction and loyalty: Evidence from Taiwan. Transportation Research Part E: Logistics and Transportation Review, 48(2), 780-792. doi: 10.1016/j.tre.2011.10.003

围绕航空旅客满意度是主题列举5篇近15年的英文文献不要中国作者GBT 7714-2015文献格式

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