用英语写一封回复买家产品已经使用了两年不在退款的范围内这边只能申请补偿5美金

Dear Buyer,

Thank you for reaching out to us regarding your request for a refund. We understand your concerns, but unfortunately, as the product has been used for two years, it falls outside the refund policy.

However, we value your satisfaction as our customer, and we would like to offer you a compensation of $5 as a gesture of goodwill. This compensation can be applied to your future purchases on our platform.

We apologize for any inconvenience caused and appreciate your understanding in this matter. If you have any further questions or concerns, please feel free to contact us.

Best regards, [Your Name