Personal Skills and Strengths

  • Computer Skills: Proficient in using Excel for data analysis and report generation, with advanced formula and macro writing abilities. Familiar with SPSS statistical software.
  • Language Proficiency: Level 6 in English, proficient in listening, speaking, reading, writing, and translation.

Work Experience

Jan 2021 - Feb 2021: Sun Lion Advertising Co., Ltd. - Live Streaming Operations

  • Supervised and followed up on the live streaming product integration process, ensuring smooth live streaming operations.
  • Analyzed and provided solutions and proposals based on product data accumulation.

Apr 2021 - Feb 2022: Hangzhou Ausbee Network Technology Co., Ltd. - Recharge Specialist

  • Ensured accurate daily transaction operations, recorded and verified all customer invoices.
  • Monitored account balances and provided timely reminders to maintain sufficient funds.
  • Ensured sufficient system backend balance and made timely reserve payments.
  • Assisted operations in analyzing and controlling customer account flows.
  • Provided online support for live streaming events, ensuring smooth operations.
  • Assisted in invoice generation, settlement statements, and contract processes.
  • Achieved high operational efficiency and accuracy rate of 98%, processed over 6 million+ daily activity flows.

Mar 2022 - Aug 2023: China Telecom Corporation Limited, Zhejiang Branch - Cloud Data Operations

  • Addressed customer inquiries regarding resources and billing to ensure customer trust in company products.
  • Collected, cleaned, and analyzed large amounts of system data to support cloud technology team's decision-making and performance tracking.
  • Generated customer invoices and provided expense source information to solve contract condition issues not supported by the system.
  • Organized and entered system data to ensure accuracy and timeliness.
  • Assisted in technical support for resource acceptance, providing technical support services.
  • Supported major projects, reviewed high-value contracts, and promoted subsequent projects.
  • Completed monthly customer account reconciliation to ensure accuracy.

Personal Summary

  • Strong execution ability and high work efficiency.
  • Ability to quickly learn and adapt to new tools and technologies.
  • Strong communication skills and team spirit, able to collaborate effectively with different departments.
  • Excellent data organization and input skills, with attention to detail and accuracy.
  • Strong sense of responsibility, able to handle pressure and heavy workloads
帮我把我的简历翻译成英文的:个人能力及特长计算机:熟练使用Excel进行数据分析和报告生成具备高级公式和宏的编写能力熟悉SPSS统计软件外语水平:六级熟练进行英语听说读写译工作经验202101-202102 阳狮广告有限公司 直播运营监督跟进直播商品对接流程核对细节以确保直播正常进行。跟进产品数据沉淀进行分析提供方案对策提议。202104-202202 杭州澳比网络科技有限公司 充值专员

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