Can you fine tune - ORC is not a new process The old process is when customers return they select a reason code drop down The new process is for customer to include textcomments on why they are return

The process of Online Return Center (ORC) is not a recent development. In the previous method, customers were required to choose a reason code from a drop-down menu when returning items. However, the current approach allows customers to provide additional information and comments regarding the reason for their return. This enhancement in the process enables us to gather more comprehensive details about returns, leading to improved detection of defects across all Product Condition Types (PCR), including counterfeit products