Can you fine tune this sentence -could you help us learn more on the pre and post enhancement of ORC experience how do we used to detect CCR hits when customer return items Is it that customer has to

Could you assist us in gaining a better understanding of the pre and post enhancement of the ORC experience? Specifically, how do we currently detect CCR hits when customers return items? Is it necessary for customers to select "counterfeit" as a reason for the return, or will we now be evaluating the comments instead?