Can you fine tune - The update will not change any CCR calculation logic PQ team updated customer return workflow in April to include customer comments as risk signals to better detect CCRPCR that inc

The update will not alter the CCR calculation logic in any way. However, the PQ team made an update to the customer return workflow in April. This update involved including customer comments as risk signals to enhance the detection of CCR/PCR. As a result, there was an unexpected increase in the number of defects, which was not part of the initial goals.