Can you summarize and simplify this paragraph for reader friendlyOn 419 customer comments were made mandatory for a number of return reason codes via the Online Returns Centre ORC with the purpose of

On April 19th, customers were required to provide comments when returning items online. This was done to help improve the detection and classification of defects in our products, as well as identify the reasons behind these defects. However, this change had an unexpected negative impact on our metrics, as we did not include it in our initial goals.