围绕顾客满意度主题列举5篇近15年的英文文献不要中国作者GBT 7714-2015文献格式

以下是5篇关于顾客满意度的近15年的英文文献，按照GB/T 7714-2015文献格式列举：

Anderson, E. W., Fornell, C., & Lehmann, D. R. (2004). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 68(3), 90-101.
Homburg, C., & Giering, A. (2001). Personal characteristics as moderators of the relationship between customer satisfaction and loyalty: An empirical analysis. Psychology & Marketing, 18(1), 43-66.
Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63(4), 33-44.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (2005). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (2006). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.