把下面的文章拆分成清晰的点并且每个点都加上小标题For Bandais customers maintenance standards are not applicable Bandais goal is to fully enter the new production system of factory automation actively incorporate the concept o

Maintenance Standards Not Applicable for Bandai's Customers

Customer Service Commitment and After-Sales Service

Bandai committed to ensuring all customers can meet its products
Assembly line products may have defects, leading to unsatisfactory feedback from customers
Good after-sales service can recover part of customers' satisfaction, but not represent all of them
Clear commitment to customers needed, stating that products are assembly line and contact customer service for replacement in case of defects
Bandai must solve customer feedback as soon as possible
Constantly evaluate customer satisfaction with Bandai's service attitude

Positive Customer Feedback on Bandai

Fastest delivery time for product orders
Strict packaging requirements for products
Cooperation with the most stable and recognized express company in mainland China, SF Express
Respond to customer feedback as soon as possible
Ask for details of product defects and discuss solutions with customers
Ask customers to send defective part or product back to Bandai for replacement, with Bandai bearing the freight back and forth
Full refund option available, with Bandai bearing the freight
Such a service attitude is generally recognized by customers

Comparison with Hasbro

Hasbro focuses on production of peripheral products based on superheroes or anime characters from North America
Bandai engages in well-known IP locally in Japan, and produces well-known IP overseas, such as American superheroes or Chinese mythic characters
Hasbro simply restores and produces superheroes or characters in comics or animations, without other innovative products
Bandai innovates its own products, with extreme restoration and own innovative product line
Bandai's after-sales service is much better than Hasbro's highly criticized customer servic