Dear Madam,

I am writing to express my disappointment with the recent move of our department's furniture and equipment by your company. To give you a brief overview, we recently moved to a new building and hired your company to assist us with the move. We had a considerable amount of furniture and equipment, including desks, chairs, computers, printers, and other office supplies.

Unfortunately, the service we received from your company was unsatisfactory. Firstly, the movers arrived late, causing a delay in the move. Secondly, they were not careful with our furniture and equipment, resulting in several items being damaged during the move. Thirdly, some of our equipment was not reassembled correctly, causing further damage. What's more, we had expected your company to provide us with a professional and efficient service, which unfortunately did not happen. We had hoped that the movers would take care of our belongings and ensure that they were moved safely and efficiently. However, this was not the case.

In a nutshell, we are disappointed with the service we received from your company. We take delight in informing you that we will not be using your services again for the time being. We hope that you can understand our frustration and take steps to rectify the situation. We would appreciate it if you could arrange to have the damaged items repaired or replaced. What's more, we expect to see eye to eye on this matter and that you can take the necessary steps to improve your service in the future.

For the time being, we will be seeking the services of another company for our future moves. We hope that you can take this feedback constructively and use it to improve your service. We understand that mistakes can happen, but we hope that you can take the necessary steps to prevent them from happening again.

Thank you for your attention to this matter.

Sincerely


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