请用准确的英语翻译以下内容。1 目的 对顾客的需求和期望得到充分理解和规定并加以实施和保持确保本公司具有满足合同要求的能力。 2 范围 适用于公司所有产品和服务要求的确定、评审、更改及与顾客的沟通。 3 职责 31 销售部负责识别顾客的要求与期望负责组织有关部门评审产品价格、交付要求及合同订单的合规性、产品要求等；并负责与顾客沟通。 32 质量部负责评审产品的检测、质量保证能力。 33

Objective: To fully understand and define customer needs and expectations, and to implement and maintain the capability to meet contract requirements.
Scope: Applies to the identification, review, change, and communication with customers for all product and service requirements of the company.
Responsibilities: 3.1. Sales department is responsible for identifying customer requirements and expectations, organizing department reviews of product pricing, delivery requirements, and contract compliance, and communicating with customers. 3.2. Quality department is responsible for reviewing product testing and quality assurance capabilities. 3.3. Technical department is responsible for reviewing technical requirements, technical standards, packaging, and managing changes. 3.4. Procurement is responsible for reviewing feasibility and delivery schedules of purchases. 3.5. Production department reviews production equipment, tooling capabilities, and delivery schedules. 3.6. General Manager approves the "Contract (Order) Review Form".
Terminology and Definitions: 4.1. Contract: Refers to new product development contracts or long-term ordering agreements signed between customers and the company. Regular contracts refer to contracts for standard products, often signed multiple times under one contract. Special contracts refer to sales contracts that fall under one or more of the following categories: new product development, exceeding production capacity, exceeding technical requirements, foreign exchange risk, or lower profit margins. 4.2. Order: Refers to short-term supply agreements signed between customers and the company, including oral orders, fax orders, and electronic file orders. Orders can be categorized as general or non-general based on their content.
Work Procedure: 5.1. Communication with Customers: The organization should establish processes for communication with customers in the following aspects: 5.1.1. Before and during the sales process, the sales department should introduce and provide information about products and services to customers through various channels such as product catalogs and advertisements. The content of product catalogs and advertisements should be reviewed by the quality and technical departments and confirmed by the General Manager before publication. 5.1.2. Handling customer inquiries, contracts, or order modifications. 5.1.3. Obtaining customer feedback on products and services, including complaints, recording them, and properly handling them with relevant departments (if necessary, reporting to the General Manager), and communicating the results of the handling to the customer to ensure continuous satisfaction, following the "Information Communication Control Specification". 5.1.4. Handling and controlling customer or supplier property, following the "Customer and Supplier Property Management Specification". 5.1.5. Identifying and determining customer special requirements and developing contingency measures when necessary, following the "Emergency Plan Control Specification"