TopTravel SL is a company dedicated to high quality online hotel reservations It operates internationally and its customers are large hotel groups that offer luxury services With more than 10 years of

a. Structure of the Coaching phases:

Phase 1: Establishing a Coaching Relationship

• Session 1: Introduction and contracting
• Actions/Techniques: Build rapport, establish goals and expectations, clarify roles and responsibilities, set boundaries, establish trust

Phase 2: Assessing Current Situation and Goal Setting

• Session 2: Assess current communication skills and challenges
• Actions/Techniques: Use powerful questions to explore strengths and weaknesses, identify specific communication challenges, set goals for improvement

Phase 3: Developing Skills and Strategies

• Sessions 3-5: Focus on developing communication skills and strategies
• Actions/Techniques: Role-playing, providing feedback, practicing active listening, exploring different communication styles, addressing specific challenges identified in Phase 2

Phase 4: Building Confidence and Resilience

• Sessions 6-7: Focus on building confidence and resilience in communication
• Actions/Techniques: Identify and challenge limiting beliefs, develop a growth mindset, practice self-reflection and self-awareness, provide positive reinforcement

Phase 5: Implementing and Reviewing Progress

• Sessions 8-10: Focus on implementing new skills and reviewing progress
• Actions/Techniques: Practice in real-life scenarios, monitor and evaluate progress, provide ongoing support and feedback, adjust strategies if necessary

b. "Powerful questions" using the GROW Method:

Goal:

• What specific communication goals do you want to achieve?
• How will improving your communication skills benefit your leadership ability?
• What steps can you take to align your communication with the company's goals?

Reality:

• What are the current challenges you face in your communication with team members?
• How do you perceive the impact of your communication style on the team's motivation?
• How do you handle constructive criticism and differing opinions?

Options:

• What alternative communication styles or strategies could you explore?
• How can you actively listen and involve team members in decision-making processes?
• What resources or support systems can you utilize to improve your communication skills?

Will:

• What actions will you commit to taking to improve your communication skills?
• How will you hold yourself accountable for implementing new communication strategies?
• What support do you need from the coaching process to ensure your success?

By following this coaching process and utilizing powerful questions, Marc Blumer can develop his communication skills, improve his leadership ability, and effectively lead the Online Marketing Department towards the company's goals