You bought a computer a week ago however you found it broke down yesterday So you went to the shop to get exchanged But the attitude of the shop assistant was arrogantWrite a letter to the manager of

Dear Manager,

I am writing to express my disappointment and frustration regarding the recent incident at your shop. I purchased a computer just a week ago, and unfortunately, it broke down yesterday. Consequently, I visited your store to request an exchange. However, I was shocked by the arrogant attitude displayed by one of your shop assistants.

Not only did the shop assistant ignore my concerns, but they also dismissed my request without providing any adequate solutions. This kind of behavior is highly unprofessional and disrespectful towards customers. As a loyal patron of your store, I expected a more considerate and helpful attitude.

I sincerely hope that you address this matter promptly and take necessary actions to improve the quality of customer service in your shop. Your quick response would be greatly appreciated.

Yours sincerely,

Wang Li