Authority and Leadership: Examples from Shangri-La Hotel

Authority and Leadership: Examples from Shangri-La Hotel

Authority is the power to guide others' actions and ensure those actions contribute to organizational goals. Leaders with decision-making power typically possess expertise, influence, and the respect of their peers. Let's examine how authority manifests within the organizational structure of Shangri-La Hotel.

Ailsa plays a key role in planning and executing Shangri-La's strategic appraisals. Her authority encompasses:

• Task Delegation: Assigning tasks to both managers and employees.
• Performance Management: Evaluating employee performance, determining salary increases and promotions, and addressing performance issues.
• Supplier Relations: Selecting and managing the hotel's suppliers.

Craig oversees operations in the hotel's restaurants and kitchens. His responsibilities highlight a different facet of authority:

• Operational Oversight: Supervising restaurant and kitchen staff, assigning tasks, and ensuring service and product quality standards are met.
• Menu and Supplier Management: Selecting food suppliers and determining daily menus.
• Employee Feedback: Evaluating employee performance and providing recognition for outstanding work.

These examples from Shangri-La Hotel demonstrate how authority is distributed within an organization to achieve specific objectives. While both Ailsa and Craig exercise authority, their areas of responsibility and the scope of their decision-making power differ based on their roles and expertise.