Decentralization: Empowering Management at Shangri-la Hotel

Decentralization involves delegating authority and responsibility to each level of an organization. It is crucial for effective management to distribute decision-making power and related duties among different managerial levels. At Shangri-la Hotel, Ailsa relies on Antonio and his team's extensive experience in the hotel industry to implement her strategies. Despite Ailsa's frequent absence due to sales visits, Antonio manages the hotel smoothly and efficiently. Ailsa employs a decentralized management approach in her team and hotel operations.