员工冲突与沟通管理：国外文献综述 (2015-2017)

员工冲突与沟通管理：国外文献综述 (2015-2017)

本文列举了近三年 (2015-2017) 关于员工冲突与沟通管理的五篇国外文献，探讨了冲突解决和沟通技巧在组织领导力发展中的作用，以及团队冲突对团队绩效和成员满意度的影响。

文献列表：

1. Adair, W. L., & Brett, J. M. (2015). The role of conflict resolution and communication skills in organizational leadership development. Journal of Leadership Education, 14(4), 1-13.

2. De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88(4), 741-749.

3. Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40(2), 256-282.

4. Kassing, J. W. (2016). Conflict management communication skills for effective leadership: A review and recommendations. Journal of Leadership Education, 15(2), 145-157.

5. Tjosvold, D., Wong, A. S. K., & Feng Chen, N. Y. (2014). Conflict and communication in cross-functional teams: Effects on knowledge sharing, conflict resolution, and performance. Journal of Management Studies, 51(8), 1251-1274.