参考文献:

  1. Goleman, D. (1995). Emotional Intelligence: Why it can matter more than IQ. New York: Bantam Books.

  2. Hargie, O. (2011). Skilled Interpersonal Communication: Research, Theory and Practice. Routledge.

  3. Johnson, D. W., & Johnson, R. T. (2014). Cooperative learning: improving university instruction by basing practice on validated theory. Journal on Excellence in College Teaching, 25(3&4), 85-118.

  4. Kline, P. (1996). An Easy Guide to Factor Analysis. Routledge.

  5. Langer, E. J. (1989). Mindfulness. Reading, MA: Addison-Wesley.

  6. Rogers, C. R. (1951). Client-centered therapy: Its current practice, implications and theory. Houghton Mifflin.

  7. Scott, D., & Hargie, O. (2016). Handbook of Communication Audits for Organisations. Routledge.

  8. Tannen, D. (1990). You Just Don't Understand: Women and Men in Conversation. New York: William Morrow and Company, Inc.

  9. Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann Conflict Mode Instrument. Xicom.

  10. Watzlawick, P., Beavin, J. H., & Jackson, D. D. (1967). Pragmatics of Human Communication: A Study of Interactional Patterns, Pathologies and Paradoxes. W. W. Norton & Company

浅谈商务沟通中的有效倾听 相关论文的参考文献

原文地址: https://www.cveoy.top/t/topic/g1UR 著作权归作者所有。请勿转载和采集!

免费AI点我,无需注册和登录