Write a body paragraph to analyze strengths of The Ritz-Carlton Hotel Shanghai Pudong’s service delivery The article should be about 200 words In this article following should be included1 Add one ser

The Ritz-Carlton Hotel Shanghai Pudong is known for its exceptional service delivery, which is evident from the service blueprinting map for the cocktail and dining experience. The hotel sets high standards for front-stage activities, including the seating, order placement, and wine service. The physical evidence, such as the décor, lighting, and table setup, creates a luxurious and comfortable ambiance for customers. The line of interaction between customers and front-stage personnel is seamless, and the customer contact personnel is well-trained to ensure that they meet customer expectations. The line of visibility between front-stage and backstage is well-defined, and the backstage actions by customer contact personnel are efficient and effective. The support processes involving other service personnel and IT are well-coordinated, ensuring that customers receive prompt and accurate service.

The hotel's service delivery strengths are also evident in the core product delivery, where customers can enjoy cocktails, food, and wine. Potential fail points are identified, and the hotel takes measures to ensure that menu information is complete, intelligible, and everything on the menu is available. The serving staff is trained to ensure that there are no mistakes in transmitting information, which is a common cause of quality failure in the service industry. The hotel understands that customers evaluate not only the quality of food and drink but also the promptness of the service, serving staff attitudes, and style of service.

In the concluding act, the remaining actions move quickly and smoothly, with no surprises at the end. The hotel ensures that customer expectations are met by providing accurate, intelligible, and prompt billing, handling payments politely, and thanking guests for their patronage. Overall, The Ritz-Carlton Hotel Shanghai Pudong's service delivery is exceptional, and the hotel's service blueprinting map demonstrates its commitment to providing high-quality service to its customers