ISO9001-94 English versionISO9001：1994 StandardQuality systeems—Model for quality assurance In designdevelopmentproductioninstallation and servicing1 Scope This International Standard specifies quali

following apply.

1. Quality system: The organizational structure, responsibilities, procedures, processes and resources for implementing quality management.

2. Supplier: An organization that provides products or services to a customer.

3. Design: The process of defining the requirements, functions, and characteristics of a product or service, and the process of creating a plan or drawing for its construction, manufacture, or development.

4. Conforming product: A product that meets all specified requirements.

5. Nonconformity: The failure of a product or service to meet specified requirements.

6. Performance terms: The requirements for a product or service that describe its intended use, function, or purpose.

7. Product conformance: The degree to which a product meets specified requirements.

8. Development: The process of improving or refining a product or service, or creating new ones.

9. Production: The process of manufacturing or assembling a product.

10. Installation: The process of placing a product or service in its intended location and making it operational.

11. Servicing: The process of maintaining, repairing, or otherwise providing support for a product or service.

12. Customer satisfaction: The degree to which a customer’s expectations are met or exceeded by a product or service.

NOTE 2: The terms “product” and “service” are used interchangeably throughout this International Standard