Recast the following situation as a positive messageDirection If the negative information will directly lead to a benefit that you know readerswant use the pattern of organization for informative and

Positive message: We are excited to announce that we are taking steps to reduce our environmental impact and streamline our communication process with our valued frequent-fliers. Starting now, you can easily access your up-to-date frequent-flier miles information on our website. Thank you for joining us in our efforts to create a more sustainable future for us all.