Complaint Letter Regarding Unsatisfactory Furniture Moving Service

Dear Sir/Madam,

I am writing to express my disappointment with the way your company handled our recent move to our new building. We engaged your services to relocate all of our furniture and equipment from our previous office to our new location. Unfortunately, I must say that the service we received was far from satisfactory.

To provide you with a comprehensive overview of the move, we had a total of 12 desks, 20 chairs, 4 filing cabinets, and several other pieces of office equipment that required relocation. We chose your company because we believed your team would be capable of handling the job efficiently and with utmost care.

However, what's more, we were disheartened to discover that some of our furniture sustained damage during the move. Some of the desks bore scratches, and a few of the chairs had broken legs. The filing cabinets were also dented, and some of the drawers were difficult to open.

As a valued customer, we had anticipated your company to handle our furniture and equipment with meticulous care. We had hoped that your team would be experienced and professional in their work. Unfortunately, we did not see eye to eye with the service we received.

In a nutshell, we are not satisfied with the way the move was managed, and we expect your company to take full responsibility for the damages caused. We would appreciate it if you could arrange for a repair service for the damaged furniture and equipment as soon as possible. For the time being, we will be using the damaged furniture, but we expect a full and satisfactory resolution to this matter without further delay.

We take delight in the fact that your company has a good reputation in the industry, and we hope that you will take our complaint seriously and take immediate measures to ensure that this does not happen again in the future. This includes, but is not limited to, thorough staff training on handling furniture with care, implementing a system to track and document the condition of items before and after the move, and so forth.

Thank you for your prompt attention to this matter.

Sincerely,

[Your Name]