改写：This article is about Introduction; Expectation of internal and external customer; Dealing with two different types of customer care problems; Customer satisfaction and loyalty; The qualitative and

This piece of writing concerns the following topics: Introduction, Anticipations of Customers (both internal and external), Addressing two types of customer service issues, Building customer satisfaction and loyalty, Qualitative and quantitative feedback from customers, Introducing and assessing customer service strategies, Introducing and assessing customer service standards, and Proposing methods for ongoing improvement.