用英文分两段分别写出戴尔对于短期售后关怀在售后服务跟踪方面和从客户那里了解关于他们想要哪些附加服务的反馈信息方面具体是怎么做的

Dell's approach to short-term after-sales care in terms of post-service tracking involves a comprehensive system that allows for the efficient tracking of customer service requests. The company uses an automated system that generates a unique service request number for each customer request. This number is then used to track the progress of the request, from the time it is made to the time it is resolved. Dell's system also allows customers to track the status of their service requests online, providing them with real-time updates on the progress of their requests.

In terms of gathering feedback from customers about the additional services they want, Dell employs a number of strategies. The company regularly conducts customer satisfaction surveys to gather feedback from customers about their experiences with Dell's products and services. Dell also has a dedicated customer support team that is available to answer customer queries and provide assistance with any issues they may have. Additionally, Dell has a customer feedback portal where customers can provide feedback and suggestions on how the company can improve its products and services. Overall, Dell's approach to after-sales care is focused on providing customers with a seamless and satisfactory experience, from the moment they make a service request to the time their issue is resolved