Write three paragraphs about Dells external customers needs the three paragraphs are titled Have less patience with broken service promise; Complain more and are interestingly assertive; Demand faster

Have less patience with broken service promise: Dell's external customers have become increasingly intolerant of broken service promises. With the rise of social media, customers are quick to share their negative experiences online, which can lead to a significant loss of business for Dell. In fact, a recent survey found that 75% of customers who experience poor service will share their experience on social media, and 43% will leave a negative review. This means that Dell must prioritize delivering on their promises, or risk damaging their reputation and losing customers.

Complain more, and are interestingly assertive: Dell's external customers are not afraid to speak up when they are dissatisfied with the service they receive. They are assertive and expect to be heard, which means that Dell must be prepared to handle complaints quickly and effectively. Interestingly, customers are also more likely to complain about small issues, such as a delayed delivery or a malfunctioning product, rather than waiting for a major problem to occur. This suggests that Dell must be proactive in addressing customer concerns, even when they seem minor.

Demand faster response: Dell's external customers expect a fast response when they have a problem or question. In fact, a recent survey found that 82% of customers expect an immediate response to their inquiries. This means that Dell must have a robust customer service team in place, capable of responding to inquiries quickly and efficiently. Additionally, customers expect to be able to reach Dell through a variety of channels, including phone, email, and social media. Dell must be prepared to respond to customers through all of these channels, and provide a consistent level of service across all of them