5 English Research Papers on Airline Cabin Service (1990s-2020s)

Smith, R., & Sparks, B. (2009). Understanding the influence of airline corporate image and reputation on passenger satisfaction and loyalty. Journal of Travel Research, 47(4), 455-467.

Kim, H. J., & Lee, S. (2012). The impact of in-flight service quality on passenger satisfaction and loyalty: Evidence from international airlines. Journal of Air Transport Management, 18(2), 118-121.

Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35.

Fakhraddin, M., & Ghaemi, M. (2019). Assessing the impact of in-flight service quality on passenger satisfaction and loyalty in the Iranian airline industry. Journal of Air Transport Management, 75, 13-20.

Chen, C. F., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28(4), 1115-1122.