重新组织语言写出并保证字数差不多：Organizational goal is the expected results of subjective vision is formed in the mind of a subjective ideologythe goals include five parts followsCustomer goals focusing on customers

The organizational goal is the expected outcome of a subjective vision, which is formed in the mind of a subjective ideology. This includes five parts, namely customer goals, product goals, operational goals, secondary goals, and service goals. The customer goals focus on meeting customers' needs, benefits, and services, while the product goals relate to the quality, quantity, and services offered. The operational goals cover areas such as technology, machines used, and staffing levels, while the secondary goals are subordinate to the above three goals and relate to environmental issues. Service goals require every employee to have good professional quality and personal integrity, ensuring customers' pleasant experience in the hotel.

Organizational objectives are more specific than goals and identify the specific path to be taken to achieve goals. These objectives must be SMART, which means they should be specific, measurable, attainable, realistic, and time-bound. Under the management of Ailsa, Shangri-la Hotel became the first hotel in Glasgow to achieve the prestigious 5-star AA award.

Organizational policies provide a framework of rules or guidance within which management and staff can make decisions. In the Shangri-la Hotel, policies are in place to ensure high-quality customer care, and all staff are trained to the highest standards. The hotel also has policies on the authority to sign for deliveries and the delegation of duties in the absence of the manager. Each policy contributes to achieving objectives, which in turn promotes the realization of goals