Dear Sir/Madam,

We would like to express our gratitude for your understanding of our company's situation and the numerous negotiations with the property owners.

According to our previous communication, our company is willing to provide a valid certificate for one hour fire-resistant doors (excluding the original door frame) manufactured by us. In line with our goal to assist customers in resolving issues to the best of our ability, our company will not charge any fees for this service.

However, please be advised that once our company provides the fire-resistant door certificate, we will not be held responsible for any further issues related to this matter. Even if the property owner has additional requests after receiving the certificate, our company will not be held liable. Our company will only provide a valid and standard fire-resistant door certificate, which is applicable to the fire-resistant doors installed by our company in the old office of unit G, 14/F, Tower B, World Tech Centre, excluding the original door frame.

If the fire-resistant door is still in use despite being known to be non-compliant, all risks and responsibilities will be borne by the user and the owner, and our company will not assume any responsibility in any capacity.

Once your company confirms the terms, we will issue the relevant certificate immediately, indicating that the property owner has been notified of the terms mentioned above.

Thank you for your attention and cooperation.

Sincerely,

[Your Name

用誠懇同禮貌的語氣根據以下的內容寫一封英文信多謝貴公司對本公司情況的諒解及跟物業業主多番的協商 根據之前溝通內容 本公司願意再提供一份本公司製造的一小時防火門但不包括原有門框的合格證書 本着為了盡力協助客戶解決問題的宗旨 本公司這次將不收取費用 但貴公司須清楚確認本公司在今次提出消防門的合格證書後 將不會在同樣問題再追究本公司任何責任 即使物業業主在收到合格證明書以外 有其他進一步要求 亦都不會牽

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