請根據以下內容寫一封誠懇及禮貌的英文信你好 首先對於因為今次事件對貴公司造成影響 本公司深表抱歉 本公司一直以來站著人客立場 對每個工程項目都會盡責處理 所以每項工程都會根據嚴謹嘅程序去處理 而因為施工時間是約三年前 所以有部分資料 並沒有實際紀錄 本公司只能以有限紀錄及文件及一般情況下的處理程序去論述 而有關今次事件 本公司的立場如下：1本公司每次進行設計及裝修工程 都會正式諮詢大廈管理處 施工

Dear [company],

I am writing to express our sincere apologies for the impact that this recent incident has had on your company. Our company has always prioritized the needs of our clients, and we take every project seriously by following strict procedures.

However, due to the fact that this construction took place approximately three years ago, there are some limitations to the available records and documents. We can only provide information based on our limited records, documents, and general procedures. As for this recent incident, our company's position is as follows:

1. Our company always consults with the building management before commencing any design and renovation work. Construction details, terms, and requirements are all based on the information and instructions provided by the management. The previous project with your company was also based entirely on the building's guidance. The building management provides a fitting-out guide, and the contractor must follow the guide for the design and construction. However, the fitting-out guide provided by the building management at that time did not clearly specify the requirements for smoke doors. In this case, our company usually contacts the person in charge of the management for clarification and follows their instructions. The person in charge instructed us that there were no special requirements for smoke doors.

2. According to the information, the building collects a deposit of HKD 20,000 from tenants before construction and requires the contractor to provide drawings and construction specifications. After the project is completed, the building management will also require the contractor or client to provide certificates related to the project. The building management will inspect all the necessary items and documents after the construction and confirm that everything is in order. After confirming that there are no problems with the construction procedures, quality, and all certificates, the building management will return the deposit to the tenant. If the tenant has already received the deposit returned by the building management after the completion of the project, it indicates that the quality, procedures, and documents of the project are qualified and without problems. Therefore, any changes or adjustments to the construction procedures guidelines by the building management after the completion of the project are unrelated to the previous project.

3. As a design and renovation company, we do not investigate the building classification with the government's Building Department unless necessary. As a renovation and design company, we do not know the classification and definition of the building. The building management will provide detailed and correct guidance based on the building's classification, structure, history, and other relevant information to the tenants and contractors. Interior design companies and contractors only need to follow the building management's instructions for construction. The building management will also collect a deposit to supervise the construction content and quality. After completion, the building will return the deposit and tenant or contractor only after confirming that there are no problems with the construction procedures, quality, and all certificates. Therefore, as an interior design company, we do not need and will not charge customers additional fees for unnecessary procedures.

4. Under the guidance of the law and building management, our company must comply with the regulations required. We have no reason to adopt lower standards for the project to help reduce customer costs. This will not bring any benefits or convenience to the renovation and design company or contractor.

5. According to the records, the smoke doors we replaced did not include door frames. Therefore, the door frames were the door frames of the original owner's smoke doors. Smoke doors have different thicknesses depending on the fire resistance time. The thickness of the new smoke door we installed should be consistent with the thickness of the previous door frame. Therefore, we suspect that the owner's smoke door's fire resistance time may also be one hour. If the owner's smoke door is one hour, there is no reason to require tenants to provide two-hour smoke doors when moving out. Therefore, we suggest obtaining a certificate from the original owner that they could provide a two-hour smoke door before discussing any liability issues.

Lastly, our company is not avoiding responsibility or intentionally causing any inconvenience to our customers. We are actively discussing a solution within our company to resolve this issue. However, we also value the fairness and reasonableness of the incident. We hope that your company can consider our position regarding the issue of responsibility in this matter.

Sincerely,

[Your Name