Daily operational activities include hardware and software updates, network lifecycle management, change management, customer support/helpdesk for operational issues and event management. Network monitoring and performance management are carried out through tracking network KPIs (Key Performance Indicators) for daily on-site and remote operations. Access to operational data is used for local and global level analysis. On-site local support is provided, and support is also available for implementation and initial event troubleshooting when necessary. Service operational reports are provided, including statistics on event occurrence, and operational meetings are held with BASF employees

翻译成英文:日常运维活动包括硬件和软件更新网络生命周期管理变更管理运营问题和事件管理的客户支持帮助台通过跟踪网络KPI关键性能指标进行日常现场和远程操作的网络监控和性能管理访问运营数据以进行本地和全球级别的分析现场本地支持在必要时为实施和初始事件故障排除提供支持提供服务运营报告包括事件发生统计与巴斯夫相关员工举行运营会议。

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