China Telecom will establish a dedicated Network Operations Center (NOC) for BASF in accordance with the contract terms, providing 7*24-hour support and nationwide response for exclusive assurance services, ensuring efficient, high-quality, and secure business services for BASF. Daily operational activities include hardware and software updates, network lifecycle management, change management, customer support/helpdesk for operational issues and event management, network monitoring and performance management through tracking network KPIs (key performance indicators) for daily onsite and remote operations, access to operational data for local and global level analysis, onsite local support, providing support for implementation and initial event troubleshooting when necessary, providing service operation reports including event statistics, and holding operational meetings with BASF employees

翻译成英文:中国电信将依照合同条款建立巴斯夫专属网络运营中心NOC提供7*24小时一点受理、全国响应专属保障服务保证向巴斯夫提供高效、优质、安全可靠的业务服务。日常运维活动包括硬件和软件更新网络生命周期管理变更管理运营问题和事件管理的客户支持帮助台通过跟踪网络KPI关键性能指标进行日常现场和远程操作的网络监控和性能管理访问运营数据以进行本地和全球级别的分析现场本地支持在必要时为实施和初始事件故

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