民航作为国家战略的重要产业之一起着相当重要的作用。随着我国经济向高质量发展阶段转变我国航工业的发展迅速飞机凭借自身安全性高并且速度快等优势越来越多人选择飞机出行国内乘机人数日益增加坐飞机已经全民化。广大人民对出行的安全性、便捷性、舒适性等方面的关注持续增强对出行成本、质量、效率、环境提出了更高要求。机场作为民航业的支柱之一其硬件水平、保障水平、服务质量备受关注。当前全社会、全行业对机场服务要求越来

The civil aviation industry is a critical component of China's national strategy and plays a pivotal role in the country's economic growth. As China transitions towards high-quality development, the aviation industry has seen rapid expansion, with air travel becoming an increasingly popular mode of transportation due to its high safety standards and fast travel times. The rising number of domestic air passengers has led to heightened expectations for safety, convenience, and comfort, as well as demands for cost-effectiveness, quality, efficiency, and environmental sustainability. Airports, as a vital part of the civil aviation industry, are under increasing pressure to improve their hardware facilities, operational capabilities, and service quality. Both society and the industry have raised their expectations for airport services, demanding more professional, considerate, and efficient services to enhance the travel experience for passengers