请帮我翻译以下文字尽量使用简单的单词和口语化的表达：task：这对于我们数据中台来说是个不小的问题所以我的任务是找到原因并且采取措施提高线上课程的销售转化率。 action： 我首先进行了数据分析发现线上课程的销售转化率下降的原因是由于课程信息的质量和销售人员的技能不足导致的。目前的客诉增加也是因为销售没有办法很好地解决学员提出的问题。 我与销售人员、课程编辑以及客服部门进行了多次

Task: This is a big problem for our data platform, so my task is to find the reasons and take measures to improve the online course sales conversion rate.

Action: Firstly, I conducted data analysis and found that the decline in online course sales conversion rate was due to the poor quality of course information and the insufficient skills of sales personnel. The current increase in customer complaints is also because sales cannot solve the problems that students raise well. I communicated and coordinated with sales personnel, course editors, and customer service departments several times to understand their thoughts and problems and help them clarify their work processes and goals. I found a top salesperson, experienced his course services, and summarized the replicable experiences of the top salesperson. After understanding the sales personnel's problems, I proposed to review the sales courses online every week and established a more efficient problem feedback mechanism. At the same time, I also increased two opportunities for sales bases to learn from each other and communicate, recording the content of the communication online and checking whether the sales personnel used the latest experience at the weekly review meeting. Technically, I also analyzed the course opening times and made adjustments.

Result: After these actions, we successfully improved the online course sales conversion rate, and customer satisfaction also increased. My communication and coordination abilities were fully utilized, and my data analysis skills were greatly improved.