Non-Compliant Shipment: Thermal Damage Exceeds Standards
Subject: Urgent: Non-Compliant Shipment - Thermal Damage Exceeds Standards
Dear [Recipient's Name],
This email concerns urgent quality issues with the recent shipment. ITS test results reveal that all samples' thermal damage particle values exceed 4%, contradicting the shipper's declaration and violating both national and Brazilian standards. This renders the entire shipment non-compliant.
We are currently unable to estimate the potential claim amount as we await further communication from the consignee. We urge you to contact the consignee for a swift resolution and updates regarding the shipment's status and potential claim.
Your prompt attention to this matter is greatly appreciated. We aim to find a solution that satisfies all parties involved.
Best regards,
[Your Name] [Your Company] [Contact Information]
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