Non-compliant Shipment - Urgent Action Required

Dear [Recipient],

This email concerns urgent matters related to the recent shipment. ITS analysis reveals significant quality issues requiring immediate attention.

1. Extent of Damage:

The ITS analysis shows thermal degradation particle values in all samples exceeding 4%. This contradicts the shipper's declaration (4% maximum) and violates both national and Brazilian standards. Therefore, we deem all goods non-compliant.

2. Potential Claim Amount:

We haven't received further communication from the consignee regarding the potential claim amount. Updates will be shared as they become available.

We need your urgent attention to address this situation. Please inform us of the necessary actions to be taken.

We look forward to your prompt response.

Sincerely,

[Your Name]