Non-compliant Goods: Shipment [Shipment Number] - Damage Assessment and Potential Claim

Dear [Recipient's Name],

I hope this email finds you well. I am writing to discuss two important matters regarding the recent shipment [Shipment Number].

Firstly, based on the results of the ITS analysis, it has been determined that the thermal damage particle values of all samples exceed 4%. This exceeds the shipper declaration which stated a maximum value of 4%. It is important to note that both national and Brazilian standards also limit this value to within 4%. Therefore, based on these findings, we consider all the goods to be non-compliant.

Secondly, regarding the potential claim amount, we have not received any further updates from the consignee. As such, we do not have any additional information to provide regarding the potential claim amount.

We kindly request that you provide us with any necessary updates or instructions regarding these issues as soon as possible. We value our business relationship and would like to resolve these matters in a timely and efficient manner.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards, [Your Name]