用英文回复处理亚马逊差评邮件：我订购了我已经有的 新的和改进的 版本惊喜的是。我得到了错误的东西不是一次而是两次。亚马逊代表做了他们所能做的一切但我最终还是得到了劣质的版本也更便宜没有收到部分退款而且至今没有我订购的版本。我订购了3个其中只有一个是正确的。是的我感到严重失望。并用美国人喜欢的方式回答

Dear [Name],

Thank you for bringing this to our attention. We apologize for the inconvenience caused by the incorrect items you received. We understand your frustration, and we want to make things right.

Our team has done everything possible to resolve the issue, but we realize that the outcome was not satisfactory. We would like to offer you a partial refund for the inconvenience caused and assist you in getting the correct version you ordered.

We take customer satisfaction seriously, and we appreciate your feedback. We will use your experience to improve our processes and avoid similar incidents in the future.

Thank you for your understanding, and please let us know if there is anything else we can do to assist you.

Sincerely,

[Your name]