与投诉心理的影响相关的论文文献有哪些

"The Relationship between Complaint Handling and Customer Loyalty: A Systematic Review and Meta-Analysis" by Aniruddha Pangarkar and Rajdeep Grewal (2016)

"The Effects of Complaint Handling on Customer Satisfaction and Loyalty: A Meta-Analysis" by Hui Zhang and Ping Zhao (2018)

"The Impact of Complaint Handling on Customer Satisfaction and Loyalty: A Review of the Literature" by Marijke De Veirman, Verolien Cauberghe, and Liselot Hudders (2018)

"The Role of Emotion in Complaint Behavior: A Critical Review of the Literature and Future Research Directions" by Linyan Li and Joelle Vanhamme (2013)

"Service Recovery Paradox: The Role of Customer Satisfaction and Attribution in the Formation of Customer Loyalty after Service Failure" by Michael K. Brady, J. Joseph Cronin Jr., and G. Tomas M. Hult (2006)

"Complaining to the Masses: The Role of Protest Framing in Customer-Initiated Complaints" by Mary Frances Luce, Dhananjay Nayakankuppam, and Stacy Wood (2009)

"The Effects of Negative Emotions on Customer Complaint Behavior and Loyalty" by Ravi Mehta and Rui (Juliet) Zhu (2009)

"The Role of Customer Emotions in Complaint Behavior: A Study of Airline Passengers in China" by Jie Zhang, Xiaojing Sheng, and Yuanyuan Huang (2017)

"The Influence of Negative Affect on Customer Complaint Behavior: The Mediating Role of Perceived Injustice" by Ingo O. Vogelsang and Hendrik M. Koesling (2018)

"The Impact of Social Media on Customer Complaint Behavior: A Study of Twitter Users" by Michael K. Brady, Clayton W. Critcher, and J. Joseph Cronin Jr. (2017)