Renew-Microsoft-Certified-Dynamics-365-Sales-Functional-Consultant-AssociatenYou-are-configuring-Connection-Insights-in-Dynamics-365-Sales-InsightsnYou-need-to-determine-how-the-relationship-health-score-is-calculated-to-ensure-that-the-scoring-algor

engagement level

The correct answers are A: Emails and C: Phone calls. The relationship health score is calculated based on the frequency and quality of interactions between a company and its customers. While appointments and overall engagement level are considered in the scoring algorithm, the activities that have the most impact are typically emails and phone calls. It is important to understand how the scoring algorithm works so that you can ensure that your company’s compliance policies are being followed.