Community Manager at WeWork: Leading Member Experience and Building Operations

Ensure member satisfaction and retention by managing relationships with key accounts and being accountable for member retention, Net Promoter Scores, and overall member satisfaction.
Oversee building operations and management by ensuring quality and upkeep expectations are being adhered to, holding the team accountable for general operational policies and standards, and analyzing cluster ancillary revenue data to drive initiatives to increase revenue.
Lead and oversee teams within your buildings to execute on their objectives, ensure thorough training and development, track performance, and provide feedback and support for growth opportunities.