WeWork Community Lead: Building Relationships and Delivering Unparalleled Member Experience

Are you a passionate and engaging individual with a knack for building relationships and creating unforgettable experiences? Do you thrive in a fast-paced environment and enjoy making a difference in people's lives? If so, then WeWork might have the perfect opportunity for you! We are looking for a dynamic Community Lead to join our team and play a vital role in delivering an unparalleled member experience at our WeWork location.

Responsibilities:

This role encompasses a variety of responsibilities, but three key areas stand out:

• Membership Engagement & Retention: * Foster a vibrant community by organizing curated events tailored to members' interests, connecting members for business opportunities, and creating a welcoming atmosphere for all. * Ensure seamless move-ins and move-outs for members, conducting pre-move-in meetings and exit interviews to understand their needs and experiences. * Provide valuable feedback on programming types and assess the effectiveness of events based on attendance, member satisfaction, and impact.

• Sales Support: * Collaborate with the Sales team to conduct building tours for VIPs and prospective members. * Act as a liaison between members and the Growth Team, facilitating communication about growth-related matters like move-out requests, extensions, and transfers. * Engage potential new members with personalized tours of the space, highlighting the benefits of WeWork tailored to their unique needs.

• Building Operations and Management: * Oversee building operations to maintain a professional and efficient environment, addressing any issues promptly and escalating recurring concerns to your manager. * Be a knowledgeable resource for WeWork policies and procedures, keeping members informed about building updates and issues. * Manage building energy levels, music activations, and third-party cleaning services to ensure the space meets WeWork standards.

Qualifications:

• Bachelor’s Degree or equivalent experience.* 2+ years of experience in hospitality.* Proficient local language and understanding of local culture required.* Excellent interpersonal and networking skills.* Strong verbal and written communication skills.* Strong organization skills with the ability to multitask projects from start to finish.* You are attentive to detail and manage tasks efficiently and effectively.* You enjoy and thrive at continually growing relationships.

Ready to join our team and make a difference in the lives of our members? Apply now!