What was the primary misconduct in the Wells Fargo scandal

The primary misconduct in the Wells Fargo scandal was the creation of millions of unauthorized customer accounts by Wells Fargo employees. These employees, driven by aggressive sales targets and incentives, opened various types of accounts, such as checking accounts, credit cards, and savings accounts, without customers' knowledge or consent. The unauthorized accounts were often accompanied by the transfer of funds from existing accounts, resulting in additional fees and charges for customers. This unethical and fraudulent practice was aimed at meeting sales quotas and achieving performance goals, leading to the termination of thousands of employees involved in the misconduct