写一封英语邮件这笔付款我没有visibility还是需要andrea和hak的协助确认

Dear Andrea and Hak,

I hope this email finds you well. I am writing to bring to your attention a payment that I do not have visibility on. I kindly request your assistance in confirming this payment.

Could you please look into the matter and provide me with any information or updates regarding this payment? Your expertise and support in resolving this issue would be greatly appreciated.

Thank you very much for your attention to this matter. I look forward to hearing from you soon.

Best regards, [Your Name