Shangri-La Hotel: How Rewards Impact Employee Motivation

At Shangri-La Hotel, when two receptionists put in equal effort but receive different rewards, the one who receives a higher reward (employee B) is likely to feel incentivized to continue working hard, while the one who receives a lower reward (employee A) may lose motivation. However, if both employees receive the same reward, they are likely to perceive it as fair and be motivated to work even harder.