10 Closed-Ended Customer Service Survey Questions with Sample Results

1. Closed-ended questions related to customer service care:

2. How satisfied are you with the customer service you received? a. Very satisfied b. Somewhat satisfied c. Neutral d. Somewhat dissatisfied e. Very dissatisfied

3. How likely are you to recommend our company to a friend or family member? a. Extremely likely b. Somewhat likely c. Neutral d. Somewhat unlikely e. Extremely unlikely

4. How quickly were your customer service inquiries resolved? a. Very quickly b. Somewhat quickly c. Neutral d. Somewhat slowly e. Very slowly

5. How knowledgeable were the customer service representatives you spoke with? a. Very knowledgeable b. Somewhat knowledgeable c. Neutral d. Somewhat unknowledgeable e. Very unknowledgeable

6. How well did the customer service representative listen to your concerns? a. Very well b. Somewhat well c. Neutral d. Somewhat poorly e. Very poorly

7. How friendly were the customer service representatives you spoke with? a. Very friendly b. Somewhat friendly c. Neutral d. Somewhat unfriendly e. Very unfriendly

8. How satisfied were you with the resolution of your customer service issue? a. Very satisfied b. Somewhat satisfied c. Neutral d. Somewhat dissatisfied e. Very dissatisfied

9. How easy was it to contact customer service? a. Very easy b. Somewhat easy c. Neutral d. Somewhat difficult e. Very difficult

10. How well did the customer service representative explain the solution to your issue? a. Very well b. Somewhat well c. Neutral d. Somewhat poorly e. Very poorly

11. How likely are you to continue doing business with our company? a. Extremely likely b. Somewhat likely c. Neutral d. Somewhat unlikely e. Extremely unlikely

12. Assuming 1200 people fill out the survey and a numerical conclusion is drawn:

If 1200 people fill out the survey, a numerical conclusion can be drawn based on the responses. The conclusion will depend on the specific question being asked and the responses received. For example, if the question is 'How satisfied are you with our customer service?' and the responses are 'Very satisfied' (500), 'Somewhat satisfied' (400), 'Neutral' (200), 'Somewhat dissatisfied' (80), and 'Very dissatisfied' (20), the numerical conclusion would be that the majority of customers are satisfied with the customer service provided by the company.