10 Closed-Ended Customer Service Satisfaction Survey Questions

Closed-ended questions related to customer service care:

On a scale of 1-10, how satisfied were you with the customer service you received?

Did the representative address your concerns adequately?

Were you offered any additional assistance or support during your interaction?

Was the representative friendly and courteous throughout the interaction?

Did the representative provide you with accurate information?

Were you able to easily navigate the company's website or app for self-service options?

Did the representative follow up with you after the interaction to ensure your issue was resolved?

Did the representative offer any incentives or promotions to retain your business?

Would you recommend this company's customer service to others?

Was the wait time to speak with a representative reasonable?

Assuming 1200 people filled out the survey and a numerical conclusion was drawn: Based on the survey responses of 1200 participants, it can be concluded that the majority of customers are satisfied with the level of customer service provided by the company. The average satisfaction score was X out of 10, indicating that the company is meeting the expectations of its customers. Further analysis of the data may reveal areas for improvement, but overall the results suggest that the company is performing well in terms of customer service care.