10 Closed-Ended Customer Service Questions & Survey Analysis

1. Closed-ended questions related to customer service care:

2. How satisfied were you with the customer service you received?

3. Did the customer service representative address all of your concerns?

4. On a scale of 1-10, how likely are you to recommend our company to a friend based on the customer service you received?

5. Did the customer service representative speak clearly and professionally?

6. Were you able to easily navigate our customer service options?

7. Did the customer service representative follow up with you after your issue was resolved?

8. How long did it take for your issue to be resolved by the customer service representative?

9. Did the customer service representative offer any additional assistance or resources?

10. How would you rate the overall quality of our customer service?

11. Were you satisfied with the outcome of your interaction with the customer service representative?

12. Assuming 1200 people filled out the survey and a numerical conclusion was reached:

If the survey results are representative of the larger population, then the numerical conclusion can be used to make informed decisions and improvements in customer service care. However, it is important to consider the margin of error and any potential biases in the survey sample. Additionally, it may be helpful to conduct further research and analysis to gain a deeper understanding of the data and its implications.