10 Closed-Ended Customer Service Satisfaction Questions (Multiple Choice)

Do you feel that our customer service team is meeting your needs effectively? 'A. Yes, they are always available and helpful. 'B. No, I have had difficulty getting in touch with them.

How would you rate the quality of service you have received from us? 'A. Excellent 'B. Good 'C. Fair 'D. Poor

Have you had any issues with our products or services that we have not addressed? 'A. Yes, I have had some unresolved issues. 'B. No, all of my concerns have been addressed.

Would you recommend our company to others based on your experience with our customer service? 'A. Yes, I would highly recommend your company. 'B. No, I would not recommend your company.

How satisfied are you with the response time of our customer service team? 'A. Very satisfied, they respond quickly. 'B. Somewhat satisfied, they could respond faster. 'C. Not satisfied, they take too long to respond.

Have you received any follow-up communication from our customer service team after your initial inquiry? 'A. Yes, they followed up with me promptly. 'B. No, I have not received any follow-up communication.

Do you feel that our customer service team is knowledgeable about our products and services? 'A. Yes, they are very knowledgeable. 'B. No, they could benefit from more training.

Have you experienced any issues with our website or online services? 'A. Yes, I have experienced some technical difficulties. 'B. No, I have not had any issues.

How would you rate the friendliness and professionalism of our customer service team? 'A. Excellent 'B. Good 'C. Fair 'D. Poor

Have you received any incentives or rewards for being a loyal customer? 'A. Yes, I have received incentives or rewards. 'B. No, I have not received any incentives or rewards.