The Ritz-Carlton Hotel Shanghai Pudong's service weaknesses include slow response times from staff, lack of attention to detail in housekeeping, and inconsistency in customer service. Guests have reported waiting extended periods of time for their requests to be fulfilled or for staff to address their concerns. Housekeeping has also been noted to miss certain areas during their cleaning, such as corners and under furniture. Additionally, some guests have reported feeling ignored or not receiving the same level of service as others, leading to a lack of consistency in customer service. These weaknesses can lead to a less than satisfactory experience for guests and may cause them to seek out other accommodations in the future


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