Elaborate the following articleThe Ritz-Carlton Hotel Shanghai Pudong is one of the luxurious hotels in Shanghai but it has some weaknesses in its service delivery and quality management that need to

The Ritz-Carlton Hotel Shanghai Pudong is a luxurious hotel, but it has some weaknesses that need to be addressed to improve its service delivery and quality management. One of the most significant issues is the crowded service firm during peak seasons. This leads to a lack of space and service staff, resulting in long wait times for guests and reducing their satisfaction levels. To deal with this problem, the hotel needs to invest in more staff during peak seasons and expand its facilities to cater to a larger number of guests.

Another issue is communication with customers, especially those who have language barriers. The hotel should invest in multilingual staff members who can effectively communicate with guests who speak different languages. Additionally, the hotel should establish a system that ensures that all guests are taken care of, regardless of their language.

The hotel has a good reputation when it comes to hiring, training, and empowering staff members. However, there is always room for improvement in this area, especially in customer service and handling difficult situations. This will help to ensure that guests receive the best possible experience during their stay.

The physical environment of the hotel could also be improved. The restaurant and bar areas are quite small, leading to overcrowding during peak periods. The hotel should consider expanding these areas and investing in more comfortable seating and luxurious decor that aligns with the hotel's brand image.

Overall, addressing these weaknesses will help The Ritz-Carlton Hotel Shanghai Pudong improve its service delivery and quality management, leading to higher levels of guest satisfaction and loyalty